“To be honest, I really looked forward to reading Ardern’s memoir – until I got to her dedication: to the criers, worriers and huggers. Dear God, I thought, I’m going to be inundated with all the feels and none of the facts. By the time I got to the end, I was so engrossed by all those feelings, the commitment to empathy, to listening, to kindness, that none of the rest of it mattered.”